We are here
to help you!

Find the answers to the most frequently asked questions

FAQ

N9 can be used on patients 2 years old and older and operated by 18+ aged adults.

All you will need is a smartphone and basic familiarity with apps and how they are used. During the live video consultation, your doctor will guide you and explain everything you need to know about how to use the N9 device to conduct the various exams. In addition, the NONAGON app features tutorial videos to show you exactly how to get started with using the N9 device.

It’s simple. The N9 device pairs with your smartphone via Bluetooth.

Yes! The Nonagon system, including the N9 handheld device in conjunction with the Nonagon app, is FDA cleared.

Yes! The Nonagon system, including the N9 handheld device in conjunction with the Nonagon app, is CE marked .

NONAGON puts patient wellbeing first and, therefore, adheres to strict privacy policies. All of your personal information, along with examination results and correspondences with your doctor, is encrypted and stored in our HIPAA-compliant cloud-based system. Access to your health information is restricted and can only be shared at your discretion.

Almost all smartphones made within the past 6 years are compatible with the NONAGON N9 device. However, there are older models that are not compatible; and there may be untypical-sized newer models which also may not be compatible. Here is what you need to know

How to use our App?

Thank you for
filling in your details

Please expect to receive an email with your login information and links to helpful training materials to help you get started.

*By Entering Your Email, You Agree To Our Terms & Conditions And Privacy Policy.